91Pro

91Pro works hard to maintain a healthy relationship between our community of staff and students and the wider local community, by actively providing guidance and training, and setting expectations around conduct.

We remain grateful to and proud of the majority of members of our university community whose behaviour meets, and often exceeds, our expectations.

But sometimes we and other partner agencies have to work reactively when circumstances arise. To ensure any matters are handled in a timely and appropriate manner, we urge members of the community to use the following channels to raise concerns or complaints.

1. For criminal or anti-social behaviour, residents should contact the police on the non-emergency number 101 (or 999 in an emergency). If a crime is found to involve HAU students, our the West Mercia Police Safer Neighbourhood Team will inform the Student Services team, who will initiate follow up action.
2. For noise complaints, the appropriate channel of complaint is the local authority: Telford and Wrekin Council (see graphic).
3. The University provides out of hours support, this is for student mental health and wellbeing emergencies and referrals from the emergency services. All general concerns can be reported to the Student Services team on 01952 815396 voicemail messages can be left for the team, who will follow up concerns during office hours (Monday to Friday 9am – 5pm).

Reports made via any of the above channels can be followed up with an email to studentservices@harper-adams.ac.uk and will be picked up by staff during office hours. This allows you to send additional information, such as photographs, property details etc. to aid the team in investigating matters under our disciplinary policy.

We work closely with our partners in other services and we want to work with the community too - by raising complaints in this way, we can all ensure that, when incidents do occur, they are accurately reported through the appropriate channels and handled and resolved efficiently.

Community partners have developed the following infographic to help residents contact the correct agencies.